[cisco-voip] Received Call Logs for CCX Agents showing CTI Port

[Daniel Pagan]

You might be referring to the CLI statement "utils uccx icd clid enable". It requires a restart of the UCCX Engine.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10.pdf

- Dan

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Wednesday, September 24, 2014 11:03 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Received Call Logs for CCX Agents showing CTI Port

Instead of the actual CID info that shows up once the call is answered?

I feel like I've encountered this before but can't remember where or what the heck setting to change.


Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

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