[cisco-voip] Received Call Logs for CCX Agents showing CTI Port

[Anthony Holloway]

Thanks for the reference there Daniel, I had not seen that, though I had
skimmed the 10.0 Release Notes when they came out.

>From the Release Notes:

When the CLID screen pops up on the phone screen, the Answer key is hidden
> below the CLID screen. You see two soft keys: Update and Exit. Press Exit
> to see the Answer key.


This sounds like the IPPA cData push via /CGI/Execute, and if my
experiences with end users tells me anything, it's that you don't take over
their phone display, because they become lost in a hurry.

If CER can manipulate the Calling Number, why can't UCCX?  They're both CTI
based applications.  Where's Tanner?  Tanner?

On Wed, Sep 24, 2014 at 10:14 AM, Daniel Pagan <dpagan at fidelus.com> wrote:

>  You might be referring to the CLI statement “utils uccx icd clid
> enable”. It requires a restart of the UCCX Engine.
>
>
>
>
> http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10.pdf
>
>
>
> - Dan
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Matthew Loraditch
> *Sent:* Wednesday, September 24, 2014 11:03 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Received Call Logs for CCX Agents showing CTI Port
>
>
>
> Instead of the actual CID info that shows up once the call is answered?
>
>
>
> I feel like I’ve encountered this before but can’t remember where or what
> the heck setting to change.
>
>
>
>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
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