[cisco-voip] Idle URL not showing up on phone issue

[Tim Reimers]

Thanks!

I downloaded a free Bulk ITL tool and scanned.
It was the only one in my own device pool, and the URL works on my deskphone.

It appears that I may have grabbed the ONE test phone I had which had this issue…

Great notes – I will read those tonight..this is an area of UCM I don’t know much about

Thanks, Tim

From: Stephen Welsh [mailto:stephen.welsh at unifiedfx.com]
Sent: Monday, December 14, 2015 5:05 PM
To: Tim Reimers <treimers at ashevillenc.gov>
Cc: Brian Meade <bmeade90 at vt.edu>; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Idle URL not showing up on phone issue

If it is the ITL File that is invalid it means the phone will have the last config information it received from the TFTP server. Line information is not normally affected, but device level settings are contained with the TFTP config file, so will no longer update.

If you are interested win finding out more about why this can happen etc. I recorded a Webinar series on Endpoint Security & Compliance with Akil Beil (Author of Securing Cisco IP Telephony Networks: http://www.amazon.co.uk/Securing-Telephony-Networks-Networking-Technology/dp/1587142953)

The entire webinar series can be viewed here:

https://www.youtube.com/playlist?list=PLxsqZcpVKWYNTz77yhLTS7WW7w-7MB3kg

The most relevant session for ITL Issues (might be a red herring for your issue though) is this video:

https://youtu.be/My62ILJcSr4?list=PLxsqZcpVKWYNTz77yhLTS7WW7w-7MB3kg

At the end of the day, just try deleting the ITL File, if that doesn’t work you can move on to see what else it may be.

Kind Regards.

Stephen Welsh
CTO
UnifiedFX

On 14 Dec 2015, at 21:53, Tim Reimers <treimers at ashevillenc.gov<mailto:treimers at ashevillenc.gov>> wrote:

4:13:11p 9: Name=SEP001B2A20C2FC Load= 9.3(1SR1.1S) TFTP Error

But this is the correct TFTP server
TFTP Server 1

192.168.200.2



From: bmeade90 at gmail.com<mailto:bmeade90 at gmail.com> [mailto:bmeade90 at gmail.com] On Behalf Of Brian Meade
Sent: Monday, December 14, 2015 4:51 PM
To: Tim Reimers <treimers at ashevillenc.gov<mailto:treimers at ashevillenc.gov>>
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Idle URL not showing up on phone issue

Tim,

Check the status messages on the phone and see if it's downloading the TFTP configuration okay.  Might be an ITL issue or TFTP server not correct on the phone.  You can check the TFTP configuration on that same Network Configuration page.

Brian

On Mon, Dec 14, 2015 at 4:40 PM, Tim Reimers <treimers at ashevillenc.gov<mailto:treimers at ashevillenc.gov>> wrote:
Hi all –

I’m trying to set an idle URL on one specific phone, using the IDLE settings under the Device.

When I go into External Data Locations Information, and set the IDLE URL of
http://voipsrv.abcd.com/graphics1.xml (slightly changed to protect the not-so-innocent)
and an IDLE seconds of 2
the phone simply never does anything.

We are at the defaults systemwide of _not_ having an idle url or idle seconds set.

Here’s the weird thing:
When I open the IP of the phone in a browser and look at the Network Configuration, the IDLE URL there is blank, and the Idle Seconds is “0”

That would seem to imply that the phone is never learning the new IDLE settings.
I have reset the phone, “applied” the configuration, etc –
but nothing I can do will make the idle URL come up.

Background:
UCM 9.1
IP phone 7941 SCCP, load SCCP


Incidentally, just in case anyone has ideas – what I would like to do is have the phone show a repeating series of graphics – aka, an animated GIF sort of thing.
Given that the phone doesn’t do actual GIF displays, I may have to work that out another way, if anyone has ideas.

Thanks, Tim


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