[cisco-voip] Devices assigned to same user twice...

[Ryan Huff]

Hey Jonathan,


Is the cluster running hot in standard operation or is the BAT export action the catalyst to the CPU spike/crash?


You could try to run the following SQL query which should show you phones with device level user associations. If you are able to run this query, do you see duplications?


I would only run this query if you have a currently stable cluster and understand that running the query could impact performance.


select eu.userid, d.name, d.description, n.dnorpattern as DN, rp.name as
partition from device as d inner join devicenumplanmap as dnpm on dnpm.fkdevice =
d.pkid inner join enduserdevicemap as eudm on eudm.fkdevice=d.pkid inner join
enduser as eu on eudm.fkenduser=eu.pkid inner join numplan as n on dnpm.fknumplan =
n.pkid inner join routepartition as rp on n.fkroutepartition=rp.pkid and d.tkclass = 1


= Ryan =



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________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Jonathan Charles <jonvoip at gmail.com>
Sent: Monday, December 21, 2015 12:38 PM
To: Christine See-Evans; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Devices assigned to same user twice...

Right, but when I do an export of phones, I see each user is assigned to the device TWICE... not two users, the same user twice.


Jonathan

On Mon, Dec 21, 2015 at 11:32 AM, Christine See-Evans <christine.see.evans at chemeketa.edu<mailto:christine.see.evans at chemeketa.edu>> wrote:
In my experience, this is with the new licensing scheme as the new licensing method is user based. If your CUCM is licensed for CUWL count higher than your number of users with multiple assignments then you're okay (however CUWL count is limited in most orgs as they are pricey). Suggestion is to unassign multiple assigned users from certain devices to fix the issue.

Hope this helps.





Christine See-Evans, BCS, MBA
Network Analyst
Chemeketa Community College
4000 Lancaster Drive NE,
Salem, OR 97305
christine.see.evans at chemeketa.edu<mailto:cseeevan at chemeketa.edu>
(503)589-7776<mailto:cseeevan at chemeketa.edu>


"The real man smiles in trouble, gathers strength from distress, and grows brave by reflection."


? Thomas Paine

On Mon, Dec 21, 2015 at 9:11 AM, Jonathan Charles <jonvoip at gmail.com<mailto:jonvoip at gmail.com>> wrote:
So, doing a bulk export of phones inCUCM 10.5.2 I noticed that many of the devices have the same user assigned twice (as User ID 1 and User ID 2)...

Further, TAC is claiming that this is causing the CCM service to spike and crash.

Just curious if there is a known issue with this... and possibly how it happened



Jonathan

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