[cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator

[Abhiram Kramadhati (akramadh)]

Hi Anthony,

The issue is due to CSCul99618 - when the CVD is not initialised completely and the DRF restore is started, the license package is taken to be IPIVR and therefore the CAD component is skipped during the restore. You will see this in the UCCXCOMPONENT.log which Ryan mentioned:

2013/12/06 15:46: Checking the IPIVR license flag before initiating CAD Restore
2013/12/06 15:46: IPIVR package.Skipping CAD Restore

Mind you, the backup contains the CAD data but the issue is with the restore and that is the reason we advise that you just perform the restore again after ensuring the CVD is started. This can affect any version till 10.0 and as long as you are above 8.5(1)SU3 ES02, you can be confident that the backup has the CAD data – CSCtz34126/CSCub03368 was causing backups to not have CAD data and was fixed in 8.5(1)SU3 ES02.

So in essence, CSCul99618 can affect all UCCX versions which have DRS backup/restore you and it is only during a backup/restore (migration) and NOT during an upgrade. It is fixed in the versions: 9.0(2)SU2 10.5(1) 10.0(1)SU1

If you are below 8.5(1)SU3 ES02 – can be affected by both CSCtz34126/CSCub03368 and/or CSCul99618
If you are above 8.5(1)SU3 ES02 – can be affected by CSCul99618

Hope that helps.

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Abhiram Kramadhati
Technical Solutions Manager
Customer Solutions Success team, CBABU
akramadh at cisco.com<mailto:akramadh at cisco.com>

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From: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>>
Date: Monday, 12 January 2015 9:45 pm
To: Ryan LaFountain <rlafount at cisco.com<mailto:rlafount at cisco.com>>, Thomas LeMay <thomaslemay at comcast.net<mailto:thomaslemay at comcast.net>>
Cc: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>, "Jason Aarons (AM)" <jason.aarons at us.didata.com<mailto:jason.aarons at us.didata.com>>
Subject: Re: [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator

So Ryan, when you say you had a lot of issues around 8.5(1)SU4 backing up the CAD LDAP and restoring, are you literally talking about DRS, or would this also affect upgrades to 9x/10x?
On Mon Jan 12 2015 at 9:18:12 AM Ryan LaFountain (rlafount) <rlafount at cisco.com<mailto:rlafount at cisco.com>> wrote:
This may be because the LDAP didn’t migrate correctly. The left side of this screen just reads directly from the LDAP structure. The right hand side is static HTML that isn’t stored in the LDAP.

I would open a TAC case, but we had a lot of issues around 8.5(1)SU4 backup up the CAD LDAP and restoring is successfully, so probably something there. If you have the DRS logs for the 8.5(1)SU4 cluster, look in the CCXCOMPONENT log and see if it shows backing up the CAD LDAP successfully. Feel free to send me the CCXCOMPONENT log directly and I can take a look too.

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time

On Jan 10, 2015, at 11:09 AM, Thomas LeMay <thomaslemay at comcast.net<mailto:thomaslemay at comcast.net>> wrote:

Yes, try browser compatibility setting.  Different browsers behave differently with the web pages.

tom

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Michele Russo (AM)
Sent: Saturday, January 10, 2015 10:19 AM
To: 'cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>'
Cc: Jason Aarons (AM)
Subject: [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator

Hi all,

I am working on a customer migration and upgrade from MCS to UCS and upon performing the restore I noticed the Desktop Administrator Settings were not displaying at all, see image below:  Has anyone experienced this problem?  Thoughts?  Opening a TAC Case now.

<image001.jpg>

Michele Russo Harttree
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965 (cell)
571-203-4007 (desk)
michele.russo at dimensiondata.com<mailto:michele.russo at dimensiondata.com>

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