[cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator

[Ryan LaFountain (rlafount)]

Hi Anthony,

The UCCX hooks into the DRS process for back and restore of the CAD LDAP has had issues, as Abhiram detailed out in his reply immediately after this one. The LDAP migrating between active and inactive sides on a switch-version isn’t impacted by any of these.

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time

On Jan 12, 2015, at 11:15 AM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:

So Ryan, when you say you had a lot of issues around 8.5(1)SU4 backing up the CAD LDAP and restoring, are you literally talking about DRS, or would this also affect upgrades to 9x/10x?
On Mon Jan 12 2015 at 9:18:12 AM Ryan LaFountain (rlafount) <rlafount at cisco.com<mailto:rlafount at cisco.com>> wrote:
This may be because the LDAP didn’t migrate correctly. The left side of this screen just reads directly from the LDAP structure. The right hand side is static HTML that isn’t stored in the LDAP.

I would open a TAC case, but we had a lot of issues around 8.5(1)SU4 backup up the CAD LDAP and restoring is successfully, so probably something there. If you have the DRS logs for the 8.5(1)SU4 cluster, look in the CCXCOMPONENT log and see if it shows backing up the CAD LDAP successfully. Feel free to send me the CCXCOMPONENT log directly and I can take a look too.

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time

On Jan 10, 2015, at 11:09 AM, Thomas LeMay <thomaslemay at comcast.net<mailto:thomaslemay at comcast.net>> wrote:

Yes, try browser compatibility setting.  Different browsers behave differently with the web pages.

tom

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Michele Russo (AM)
Sent: Saturday, January 10, 2015 10:19 AM
To: 'cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>'
Cc: Jason Aarons (AM)
Subject: [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator

Hi all,

I am working on a customer migration and upgrade from MCS to UCS and upon performing the restore I noticed the Desktop Administrator Settings were not displaying at all, see image below:  Has anyone experienced this problem?  Thoughts?  Opening a TAC Case now.

<image001.jpg>

Michele Russo Harttree
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965 (cell)
571-203-4007 (desk)
michele.russo at dimensiondata.com<mailto:michele.russo at dimensiondata.com>

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