[cisco-voip] UCCE-Enterprise CVP script question

[Jason Aarons (AM)]

Bugs around Unity Connection Media Master and Java had made that a no-go for me.  Back to Audacity to record prompts (google for help).

When using either the Cisco Unity Connection Administration (CUCA) or the Cisco Unity Connection Personal Communications Assistant (PCA) web applications to upload an existing wav file, or create a new recording using the PC microphone and save as a voice name, greeting, or send as a message.

In the client side Java Console logs, you see the following exception:
Exception in thread "Timeout guard" java.security.AccessControlException: access denied (java.net.SocketPermission 10.93.231.234:8443 connect,resolve)

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike King
Sent: Tuesday, January 20, 2015 9:48 AM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCE-Enterprise CVP script question


I was told (several releases ago, and haven't done this since) that you can record your greeting as a voicemail on Unity Connection, and it will be the correct WAV format, if you don't want to mess with a PC rig.

Mike

On Tue, Jan 20, 2015 at 8:52 AM, Ryan Burtch <rburtch3 at gmail.com<mailto:rburtch3 at gmail.com>> wrote:
The script greetings are usually done by a voice talent company or in house via audacity or some other PC recording app.

The .wav files need to conform to 64kbps ulaw.  http://snafder.blogspot.com/2011/01/saving-wav-files-in-ccitt-u-law-format.html

The wav files are then copied to the media server (usually the CVP VXML/Call Servers).

In order to call the wav files via the script, you have to set the path in a few variables w/ in ICM.




Sincerely,

Ryan Burtch

On Sat, Jan 17, 2015 at 12:41 PM, Nortel Nan via cisco-voip <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>> wrote:
I just took the formal Cisco classes on UCCE and its reporting but the one thing they didn't cover is how the script greetings are recorded.  (That seems to be a gap in the system.)  Can someone please point me in the right direction?  Thanks.
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