[cisco-voip] UCCX collect digits and send to agent

[Claiton Campos]

Hi all,

I am implementing a UCCX solution on a client and one of the requests was
that the user had the option to enter the ticket number and this
information was passed on to the agent (Finesse).

For example, the user calls the hel desk and given the option:

enter the number of your ticket. The user enters the information and after
the call is routed to the agent, the agent receives the ticket number.

How could it be done this setting?

Thx,
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