[cisco-voip] UCCX: Ring No Answer Timer

Anthony Holloway avholloway+cisco-voip at gmail.com
Wed Jul 8 15:08:09 EDT 2015


I just had a TAC engineer tell me that my 20 second timeout value in my
Select Resource step needs to be lowered because my Service Param in CUCM
for Forward No Answer was also at 20, despite my Agent DN's being hard
coded at 22 seconds.  The logic was, "UCCX looks at the Service Param and
not the Line setting."

I'm not claiming to know everything, but I'm pretty sure that's wrong.
Thoughts?
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