[cisco-voip] CVP Mask VRU Label Route Pattern Connected Line presentation

[Ryan Burtch]

Not sure what you mean by "Connected Line Presentation", but usually the
DNIS/DN can be added to a Variable in ICM and then passed to the Agent
Desktop App (Finesse, CAD, etc).

Maybe you could provide some more context around the Connected Line
Presentation.




Sincerely,

Ryan Burtch

On Fri, Mar 20, 2015 at 12:19 PM, Boon <ciscovoipuser at gmail.com> wrote:

> My client has recently deployed UCCE/CVP and has queried whether it would
> be possible to mask the Connected Line Presentation for internal calls into
> queues via CUCM.
>
> Currently they see the VRU label Route Pattern digits eg. 777777! when a
> user dials into their helpdesk.
>
> I can change this to 'unknown' by setting the Connected Line ID
> Presentation to 'restricted' but it would be better if i could simply keep
> the original dialled DN associated with the CTI Route Point registered to
> the PG. Is there a workaround for this?
>
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