[cisco-voip] UCCX and CUIC

Abhiram Kramadhati (akramadh) akramadh at cisco.com
Tue Mar 31 19:57:19 EDT 2015


Hi Michele,

There is most likely a corrupted object in the memory and you can see an exception in the logs when the statistics are reset for these queues. The easiest way around is to delete and recreate these CSQs. If you keep the same name (same case too), it won’t affect any of your scripts.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CBABU, Cisco Systems
CCIE Voice # 40065

From: "Michele Russo (AM)" <michele.russo at dimensiondata.com<mailto:michele.russo at dimensiondata.com>>
Date: Wednesday, 1 April 2015 3:36 am
To: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX and CUIC

All,

After upgrading from UCCX 8.5 to UCCX 10.5.1 I noticed, in real time reporting tool, two of this customer’s CSQ’s are showing their call statistics as cumulative numbers, meaning they are not resetting at midnight like the rest of the queue’s.

Any thoughts??


Michele Russo Harttree
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965 (cell)
571-203-4007 (desk)
michele.russo at dimensiondata.com<mailto:michele.russo at dimensiondata.com>

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