[cisco-voip] UCCE: Make Finesse Agent Go "Not-Ready" when a Non-ACD Call Comes into Their Second Line

[Ryan Burtch]

Nevermind all,

I found a good write up on this topic. Attached for your reference.




Sincerely,

Ryan Burtch

On Mon, May 18, 2015 at 5:19 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:

> Is there a way to automatically have Finesse go Not-Ready when a Non-ACD
> call hits their second line (DID)...when they're not on an ACD Call
>
>
>
> Sincerely,
>
> Ryan Burtch
>
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