[cisco-voip] Call Queue while hunting

[Bob Fronk]

We are being asked to create a method for the following:

Caller dials a DN - DN is answered with "all technicians are currently assisting other callers, please wait for the next available technician" - Hunt group starts - a technician answers - call is transferred to technician.

We tried the native call queuing, but this only works if all technicians are actually on a call.  We want the call queued even if everyone is available, and let the hunt start until someone actually answers.

Is this possible without 3rd party tools?

Bob Fronk
Manager Information Systems
Davis H. Elliot Construction Company, Inc.
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