[cisco-voip] Outbound IVR-UCCX and CUBE

[Ryan Huff]

Long shot here but have you double checked that voice activity detection (VAD) is off?
 
Thanks,
 
Ryan
 
From: nickolasjbritt at gmail.com
Date: Thu, 15 Oct 2015 14:14:59 +1100
To: rlafount at cisco.com
Subject: Re: [cisco-voip] Outbound IVR-UCCX and CUBE
CC: cisco-voip at puck.nether.net

Sorry to Grave dig here, trying to configure CPA on UCCX on 10.6(1.10000.1) with a CISCO2921/K9 on  Version 15.4(3)M4, RELEASE SOFTWARE (fc1).

It appears CSCui62525 was resolved on our version of UCCX but we tried removing RTP-NTE from all dialpeers with no luck (no update messages being sent from the GW to UCCX to advise that a live human is speaking connected)

Anything else we should check? TAC is next :(


On Fri, Apr 11, 2014 at 4:12 AM, Ryan LaFountain (rlafount) <rlafount at cisco.com> wrote:





Hi Michele, 



As Bill said, only TDM is supported at this time. Although CUBE recently released support for CPA in DSPs that is not involved in call termination, there are still some things we have to work out. 



You can track CSCui62525. When this gets integrated I hope we’ll support CUBE for IVR-based Outbound Dialer with UCCX. 



You can also see this article which talks a little bit more about it. 



http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116084-trouble-ivr-dialer-00.html


Thank you, 



Ryan LaFountain

Unified Contact Center

Cisco Services

Direct: +1 919 392 9898

Hours: M - F 9:00am - 5:00pm Eastern Time





On Apr 10, 2014, at 12:41 PM, Bill Talley <btalley at gmail.com> wrote:




PSTN access has to be TDM.  SIP trunking to telco is not supported in CCX 9.0(2) for outbound dialer functionality.




<replying all this time>






On Thu, Apr 10, 2014 at 12:11 PM, Michele Russo (AM) 
<michele.russo at dimensiondata.com> wrote:



I am configuring an Outbound IVR Progressive Campaign using UCCX version 9.0.2 and CUBE.  Is this supported? I saw a note in this got a bit worried. 

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116084-trouble-ivr-dialer-00.html#anc8 

Thanks.

 
 
Michele Russo Harttree
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965 (cell)
571-203-4007 (desk)
michele.russo at dimensiondata.com
 



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-- 
- Nick



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