[cisco-voip] UCCX 9 prompts gibberish

[James Buchanan]

Hello,

In the System settings, are you set to use G729 for your prompts or G711?
UCCX will not play one or the other. If you record G711 and upload to a
system set to play G729, that'll be the result.

Thanks,

James

On Tue, Feb 16, 2016 at 9:26 AM, abbas wali <abbaseo at gmail.com> wrote:

> Hi guys,
>
>
>
> Just need a quick help here.
>
>
>
> Every prompt I record ( via UnityC or Audacity etc ) upload and can only
> hear gibberish.
>
>
>
> But when I load an already saved file in G729 – it plays okay.
>
>
>
> I have checked an my regions for  phone dpool and application trigger are
> in the same region set to g711.
>
>
>
> The only other thing is that I am calling from a softphone vpn’ed. ( but
> that shouldn’t make any difference )
>
>
>
> Please help.
>
> Thanks in advance.
>
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>
>
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