[cisco-voip] UCCX 9 prompts gibberish

[Anthony Holloway]

I'm surprised no one has mentioned just using UCCX itself to record the
audio.

See this link for the bare minimum steps required to record a prompt in
UCCX, no matter the audio codec.

https://supportforums.cisco.com/comment/7224091#comment-7224091

Also, and may I just state for the record that UCCX in G729 is more hassel
than it's worth.  Just account for G711 in your BW or use transcoders.

On Tue, Feb 16, 2016 at 11:09 AM, Brian Meade <bmeade90 at vt.edu> wrote:

> According to the admin guide, Cisco has a white paper on recording prompts
> as G.729:
>
> http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_01001.html#UCCX_TK_R3A08A4D_00
>
> You just need to email to apps-support at cisco.com to obtain a copy.  It
> might have some other ideas not mentioned here.
>
> On Tue, Feb 16, 2016 at 11:51 AM, abbas Wali <abbaseo at gmail.com> wrote:
>
>> have got that in window xp sound recorder. but again all this is giving
>> back G711.
>>
>> I think the last resort is upload the file as MoH file and then dloading
>> again to get G729 :((
>> pain..
>>
>> On 16 February 2016 at 16:42, Andreas Sikkema <asikkema at unet.nl> wrote:
>>
>>> James,
>>>
>>> > No, just for G711. I don't have a solution for G729. Hopefully someone
>>> else
>>> > does.
>>>
>>> G.729 is patent encumbered, so no "free" (beer or otherwise) solutions
>>> there.
>>>
>>> Also, CCIT U-Law is G.711 u-law is PCM u-law is PCMU. There must be
>>> one of these in Audacity.
>>>
>>> --
>>> Andreas Sikkema
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>
>>
>>
>> --
>> *Abbas Wali*
>>
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>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
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