[cisco-voip] UCCX 9 prompts gibberish

[Bill Talley]

It would be even nicer if CCX developers added support for both, say like CCM or CUC.  If we need to switch codecs mid-call that's one thing but if one call comes across the WAN to an agent, and another call comes in locally to CCX, CCX is usually the only component in those media paths which doesn't support both g711 and g729 in those scenarios.  

Sent from an Apple iOS device with very tiny touchscreen input keys.  Please excude my typtos.

> On Feb 16, 2016, at 11:18 AM, Anthony Holloway <avholloway+cisco-voip at gmail.com> wrote:
> 
> I'm surprised no one has mentioned just using UCCX itself to record the audio.
> 
> See this link for the bare minimum steps required to record a prompt in UCCX, no matter the audio codec.
> 
> https://supportforums.cisco.com/comment/7224091#comment-7224091
> 
> Also, and may I just state for the record that UCCX in G729 is more hassel than it's worth.  Just account for G711 in your BW or use transcoders.
> 
>> On Tue, Feb 16, 2016 at 11:09 AM, Brian Meade <bmeade90 at vt.edu> wrote:
>> According to the admin guide, Cisco has a white paper on recording prompts as G.729:
>> http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_01001.html#UCCX_TK_R3A08A4D_00
>> 
>> You just need to email to apps-support at cisco.com to obtain a copy.  It might have some other ideas not mentioned here.
>> 
>>> On Tue, Feb 16, 2016 at 11:51 AM, abbas Wali <abbaseo at gmail.com> wrote:
>>> have got that in window xp sound recorder. but again all this is giving back G711.
>>> 
>>> I think the last resort is upload the file as MoH file and then dloading again to get G729 :((
>>> pain..
>>> 
>>>> On 16 February 2016 at 16:42, Andreas Sikkema <asikkema at unet.nl> wrote:
>>>> James,
>>>> 
>>>> > No, just for G711. I don't have a solution for G729. Hopefully someone else
>>>> > does.
>>>> 
>>>> G.729 is patent encumbered, so no "free" (beer or otherwise) solutions there.
>>>> 
>>>> Also, CCIT U-Law is G.711 u-law is PCM u-law is PCMU. There must be
>>>> one of these in Audacity.
>>>> 
>>>> --
>>>> Andreas Sikkema
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>>>> cisco-voip at puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>> 
>>> 
>>> 
>>> -- 
>>> Abbas Wali
>>> 
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>> 
>> 
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