[cisco-voip] UCCX Call Park

[Anthony Holloway]

I have seen the Syn-Apps Park-N-Page
<https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=syn-apps+park-n-page>
application used in retail for this exact feature.  However, it looks to be
defunct now.

But that's ok, because SingleWire has you covered
<https://www.singlewire.com/solutions-retail.html>.

You'll need the Advanced license to unlock this feature, and you can always
try before you buy, by enabling advanced license in a 30 day trial period
on your free Cisco Paging Server (InformaCast Basic).  Tell them Anthony
sent you.  ;)

If you are looking for a pure UCCX solution, I believe that it would be
possible, but I have not personally seen it done.



On Wed, Feb 24, 2016 at 3:21 PM, John J <bcchimp at gmail.com> wrote:

> Have a customer that would like to not even have any agents.  They're a
> retail store, so they'd like to:
>
> 1. Have a call come in and play a menu
> 2. Depending on the option they choose, be routed to a department
> 3. When routed, they'd like the call to be queued/parked and have it
> announce over their intercom system on how to retrieve the call.
> 4. Pick up the call.
>
> Anyone do something like this before?  What's the best way to achieve this?
>
> Sample scripts are welcome. :-)
>
> Thanks.
>
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