[cisco-voip] UCCX Call Park

[Derek Andrew]

When the call comes in, play the menu, and route the call, but why go to
all the trouble of the intercom?

Why not just transfer to a phone that rings? The Department would know it
was for them and could pick up the call without all the extra procedure of
a park/retrieve.

Way simpler, less costly, and everyone understands a ringing telephone.

derek

On Wed, Feb 24, 2016 at 3:21 PM, John J <bcchimp at gmail.com> wrote:

> Have a customer that would like to not even have any agents.  They're a
> retail store, so they'd like to:
>
> 1. Have a call come in and play a menu
> 2. Depending on the option they choose, be routed to a department
> 3. When routed, they'd like the call to be queued/parked and have it
> announce over their intercom system on how to retrieve the call.
> 4. Pick up the call.
>
> Anyone do something like this before?  What's the best way to achieve this?
>
> Sample scripts are welcome. :-)
>
> Thanks.
>



-- 
Copyright 2016 Derek Andrew (excluding quotations)

+1 306 966 4808
University of Saskatchewan
Peterson 120; 54 Innovation Boulevard
Saskatoon,Saskatchewan,Canada. S7N 2V3
Timezone GMT-6

Typed but not read.
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