[cisco-voip] R: Re: BUG - Cisco Jabber for Windows version 11.6.2

[Ryan Huff]

I'd say then, it would be time to pull some logs. I would start with the J4W PRT logs and isolate the section of the jabber.log file around the time of a phone service disconnect and see what it shows you.

Thanks,

Ryan

On 07/20/2016 03:39 AM, bertacco.alessandro at alice.it<mailto:bertacco.alessandro at alice.it> wrote:
Ho Ryan,
  thenk you for your answer. Here my reply.


  *   Is this issue only with J4W clients or are IP phones and other devices on CCM impacted too? Only J4W!!
  *   Is this an on-prem presence server deployment?   On-Prem!!
  *   What version of presence and IM server? 11.0.1.11900-4
  *   What version of CCM server? 11.0.1.22900-14
  *   What version of Windows? Both Win81 and Win10
  *   Is MRA / Expressway involved? I've Expressway infrastructure, but not involved because the issue happen also inside corporate netowrk
  *   Can you give an example ingress/egress call flow, and the associated SDI CCM traces (and also the Jabber Client's PRT log for the example call)?
  *   What calls fail, onnet, offnet or both?Both onnet and offnet, Phone services deregister, and I say Only Phone services, Unity Connection and IM&Presence stay connected!
  *   Is the Jabber client connecting over VPN?No!!!, LAN
  *   Does DNS/NTP check out fine for CUCM and IMP clusters (forward/reverse DNS and Stratum 3 or better)?Yes, All configured fine, adn witch Jabber versione 11.6.1 the issue not happen
  *   What is the round trip delay between the client and the server it is connecting to when it authenticates (CCM, IMP .. etc)? 1 ms, in LAN


----Messaggio originale----
Da: ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>
Data: 19-lug-2016 22.33
A: "Alessandro Bertacco"<bertacco.alessandro at alice.it><mailto:bertacco.alessandro at alice.it>, "cisco-voip voyp list"<cisco-voip at puck.nether.net><mailto:cisco-voip at puck.nether.net>
Ogg: Re: [cisco-voip] BUG - Cisco Jabber for Windows version 11.6.2


Alessandro,

While I'm not aware of any similar behavior I have used J4W 11.6.2 (currently using the 11.7 beta) on my Windows VM and it seemed to work well for me; with regard to your problem description. J4W is one of the few things I use Windows for and I use Jabber a lot during the day, I'd like to think I would have noticed if it were causing such egregious problems with my calls. It is odd the rolling the client back seems to give you a different experience.

  *   Is this issue only with J4W clients or are IP phones and other devices on CCM impacted too?
  *   Is this an on-prem presence server deployment?
     *   What version of presence and IM server?
  *   What version of CCM server?
  *   What version of Windows?
  *   Is MRA / Expressway involved?
  *   Can you give an example ingress/egress call flow, and the associated SDI CCM traces (and also the Jabber Client's PRT log for the example call)?
  *   What calls fail, onnet, offnet or both?
  *   Is the Jabber client connecting over VPN?
  *   Does DNS/NTP check out fine for CUCM and IMP clusters (forward/reverse DNS and Stratum 3 or better)?
  *   What is the round trip delay between the client and the server it is connecting to when it authenticates (CCM, IMP .. etc)?

Thanks,

Ryan

On 07/19/2016 03:01 PM, Alessandro Bertacco wrote:
Hi Guys,
   I think the news Cisco Jabber for Windows version 11.6.2 released on July 2016,  has a big bug .

Often, during the day, Phone services disconnect, also during an active conversation, calls drop and phone services are disconnected.

Downgrading to Version 11.6.1 seem to not present that Issue.

Any one has had the same behaviour ?

Regards

Alessandro



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