[cisco-voip] Does CCX enforce licensing?

[Ben Amick]

So realistically, I’m way overlicensed in my environment then? Right now we have a 1:1 relationship between agents and licenses for both QM and CCX, with agents working across 2 shifts.
Is there any report I can run to see how many concurrent users I have at peak hours?

Ben Amick
Telecom Analyst

From: James Buchanan [mailto:james.buchanan2 at gmail.com]
Sent: Tuesday, November 29, 2016 9:27 AM
To: Ben Amick <bamick at HumanArc.com>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Does CCX enforce licensing?

Hello,
UCCX enforces agent licenses by concurrently logged in agents. So, if you have ten licenses and ten agents or supervisors are logged in, the eleventh login will be rejected.
Thanks,
James

On Tue, Nov 29, 2016 at 9:24 AM, Ben Amick <bamick at humanarc.com<mailto:bamick at humanarc.com>> wrote:
I was curious about this, I know QM enforces licensing by not letting you toggle in users for licensing, and I know CUCM and Unity enforce licensing though PLM, but does UCCX enforce licensing? We’re coming up quick on our license cap right now and I’m debating if I should be scrambling to get licensing or just persist in current state while we’re evaluating upgrade costs.

Ben Amick
Telecom Analyst


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