[cisco-voip] UCCX CUIC Reports Stopped Working After Certain Date

[Damisch, Kevin]

I applied the cop file to 3 customers over the weekend and can confirm that it is a quick fix.  There are no service restarts, reboots, or anything, so there is absolutely no reason to wait until afterhours.  If you are a partner or work with multiple customers, you better grab the cop file and keep it handy for a while as you'll likely need it as customers are going to call you when they try to run the CUIC reports that contains dates beyond 9/9 and run into that error.  It affects all releases of UCCX 8/9/10/11.

Thanks,
Kevin

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Stephen Welsh
Sent: Monday, September 12, 2016 2:36 PM
To: Brian Meade <bmeade90 at vt.edu>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX CUIC Reports Stopped Working After Certain Date

Brian,

Thank you for this, we had an customer install our WallboardFX product and co-incdently hit this issue and thought our product may have been to blame (not technically possibly anyway), however not only could we clarify that it was a co-incidence this helps the customer to get to the bottom of the issue a lot quicker.

Your Cisco TAC Bug search skills are truly legendary, if we get the chance to cross paths at Cisco Live you get our best swag ;)

Kind Regards

Stephen Welsh
CTO
UnifiedFX

On 12 Sep 2016, at 20:24, Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>> wrote:

This issue seems to be affecting everyone.

Bug ID is CSCvb27878 but not publicly visible yet.

There is a COP file fix available from TAC that doesn't require a reboot or anything.

I'm sure there's a field notice coming soon.  I'm guessing the COP file will be on cisco.com<http://cisco.com/> soon as well if you don't mind waiting.

More discussion- https://supportforums.cisco.com/discussion/13118806/cuic-uccx-dataset-status-failed-database-error
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20160912/f13cb468/attachment.html>