[cisco-voip] Caller ID Manipulation

[Alan Libbee]

Ben,

You can set calling name on the device or trunk level. Most landlines and
businesses not using SIP will only receive the calling number, the name is
looked up through the cnam database. You can query the cnam database here:
https://www.opencnam.com. The cnam database should be updated to reflect
your business name, I recommend spot checking your DIDs to see what is
displayed in cnam. I have access to some different sip carriers if you want
to do some testing, send me a direct email and I can tell you exactly what
we are receiving for your calls.

-Alan

On Jan 17, 2017 9:41 AM, "Ben Amick" <bamick at humanarc.com> wrote:

> So, I’ve discovered we have a very lax SIP provider who passes through all
> our ID signaling from our CUCM to the WAN without any modification – which
> while great for our external CID# mask, means that our internal caller ID
> names (Such as “HR Conference Room” and “John Smith”) are being published
> out as our Caller ID names to any residential or other commercial callers
> (or anyone who has a cell phone with a caller ID app? Haven’t tested that
> as I don’t have access to one). I can change this myself, but it would
> require me to get rid of all our labeling and have everyone have generic
> internal CID, which is not preferable.
>
>
>
> I’ve about to be on the verge of telling our SIP provider to change this
> to force to our company name across the board, but I was wondering if there
> was any way I could elect to enforce this on our CID myself, either on UCM
> or on our CUBE routers for all outbound calls. Globally would be fine, but
> optionally would be great if I could opt-out certain people that do our
> marketing and sales.
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
>
>
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