[cisco-voip] Call Recording Options

[Ben Amick]

Calabrio is a reliable solution and I haven't had any major issues with the implementation in my environment.

Ben Amick
Unified Communications Analyst

From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Dan Mason
Sent: Friday, March 9, 2018 12:28 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call Recording Options


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Has anyone had any experience with 3rd party call recording vendors?  Any recommendations for a Cisco centric call center (CCM 10/CCX 10.6)?

I'm familiar with CallRec/Zoom.  The native call recording solution isn't 100% reliable so we are looking for other 3rd party options.

  Thanks,

Dan


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