[cisco-voip] Call Recording Options

[Anthony Holloway]

What did you mean by: "The native call recording solution isn’t 100%
reliable"  What call recording

Is CallRec (I assume you meant CallRex) is now EngHouse, which is then QMS.

Anyway, Calabrio is the de facto for Cisco solutions.  I'd just go with
them, not because the are the best, but because we need to build a
knowledge base on there products.  The more of us that use Calabrio, the
more tribal knowledge there will be out there.  Just a thought.  No
affiliation.

On Wed, Mar 21, 2018 at 11:47 AM Scott Voll <svoll.voip at gmail.com> wrote:

> Enghouse has QMS.  we use it without contact center but it does have plug
> ins for it.  Works for our needs.  Both for inhouse and remote users.
>
> Scott
>
>
> On Fri, Mar 9, 2018 at 9:27 AM, Dan Mason <dmason at winxnet.com> wrote:
>
>> Has anyone had any experience with 3rd party call recording vendors?
>> Any recommendations for a Cisco centric call center (CCM 10/CCX 10.6)?
>>
>>
>>
>> I’m familiar with CallRec/Zoom.  The native call recording solution isn’t
>> 100% reliable so we are looking for other 3rd party options.
>>
>>
>>
>> *  Thanks,*
>>
>>
>>
>> Dan
>>
>>
>>
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