[cisco-voip] Finesse Unread Email Queue

[Jason Faraone]

I've recently migrated our customer service agents over to Cisco Finesse for customer email, but I'm not seeing a lot in the way of reporting or wallboard support. Specifically, I'd really like to be able to see the number of "unread" emails in SocialMiner, so that our agents know how far behind on email we are. I don't see anything like this in CUIC email reporting. I can't just reference the originating Exchange inbox, as SocialMiner / UCCX marks them read as it ingests them. Am I just missing it, or does it not exist?
The information in this message may be privileged, "confidential" and protected from disclosure and/or intended only for the addressee(s) named above. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of the communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. Please consider the environment before printing this email.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20181127/807ad621/attachment.html>