[cisco-voip] Unity Call Handler recording upload

James Dust james.dust at charles-stanley.co.uk
Fri Oct 12 05:56:19 EDT 2018


Morning all,

I have created a call handler on our unity server for a number range we no longer use.

Our staff have created an mp4 file, with the desired recording on it which I wish to upload to this call handler.

I've converted the file to both .mp3 and .wav, however when I upload the file I get an error message stating the format is oncorrect.

Could someone tell me what format the file should be in please?

My unity verison is: Cisco Unity Connection version: 11.5.1.15900-18

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