[cisco-voip] Uccx maximum ivr ports

[Charles Goldsmith]

That's the way I read it, Advanced IVR ports are double the agent count, up
to a maximum of 400, basic IVR ports have no limit hard coded, but it does
reference a calculation.  I didn't dig into it to see.

On Tue, Mar 10, 2020 at 7:00 PM Bill Talley <btalley at gmail.com> wrote:

> The platform capacity on UCCX is 400 ports using the largest OVA, no?
>
>
> https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/design/guide/uccx_b_solution-design-guide-125/uccx_b_solution-design-guide-125_chapter_01001.html
>
> Sent from an iPhone mobile device with very tiny touchscreen input keys.
> Please excude my typtos.
>
> On Mar 10, 2020, at 6:52 PM, Myron Young <mdavid_young at hotmail.com> wrote:
>
> 
> You should’ve gotten 600 IVR ports I believe but check with the licensing
> team. May need to open a TAC case at this point for assistance
>
> On Mar 10, 2020, at 7:46 PM, Fares Alsaafani <fares.sky at gmail.com> wrote:
>
> 
> Hello everyone,
> I’m in the middle of Uccx deployment. We bought 300 premium agent licenses
> but only got 400 ivr port. Shouldn’t we get 600 ivr ports ?
> --
> Best Regards
>
> *FARES ALSAAFANI*
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