[Outages-discussion] [outages] Brighthouse Tampa - outage?

[Kevin Blackham]

Story devoid of detail. Any real RCA?

On Sep 7, 2011, at 13:38, "Frank Bulk" <frnkblk at iname.com> wrote:

> More here:
> 
> http://www.fiercecable.com/story/software-glitch-sparks-outage-among-1m-bright-house-subscribers/2011-09-07?utm_medium=nl&utm_source=internal
> 
>  
> 
> Frank
> 
>  
> 
> From: outages-bounces at outages.org [mailto:outages-bounces at outages.org] On Behalf Of Barry Fawthrop
> Sent: Tuesday, September 06, 2011 4:34 PM
> To: outages at outages.org
> Subject: Re: [outages] Brighthouse Tampa - outage?
> 
>  
> 
> On 09/06/2011 02:59 PM, Jay Ashworth wrote:
> 
> ----- Original Message -----
> From: "Drew Linsalata" <drew.linsalata at gmail.com>
>  
> We lost touch with a customer remote site in Tampa on a Brighthouse
> connection (24.227.73.170) about 25 minutes ago. Calls to Brighthouse
> are returning fast busies, the Brighthouse.com site is a mess from where
> we're looking and we see nothing past what appears to be a Brighthouse edge
> router in the Tampa area.
>  
> Yeah, they had an outage this morning for 30-45 minutes, around noon; I've
> heard murmurs about an equipment outage in Auburndale (which is apparently
> their CFL hub, for unobvious reasons).  
>  
> It's back now, at least everywhere I have knowledge of.
>  
> Cheers,
> -- jra
>  
> 30 - 45 mins   try  1 hr 45 mins
> We lost connection at 11:15  and was only restored around   1 pm
> 
> 
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