[outages] Lightower/Sidera - NYC

[Charles Sprickman]

Sales guy states it's a "large scale MPLS outage" at 111 8th, tech on-site @7 a.m.

On Nov 7, 2013, at 7:52 AM, Karl Clapp wrote:

> We use them for L2 transport between Nycm and BSTP. It started taking errors at approx. 6:05am EST. Thankfully this is just a protect path for us.
> 
> Calling their NOC results in busy signals or just dead air.
> 
> ​~ Karl​
> 
> 
> 
> On Thu, Nov 7, 2013 at 7:08 AM, Vincent Aniello <VAniello at portware.com> wrote:
> We are seeing the same issues with Sidera in New York. 
> 
> --Vincent 
> 
> 
> 
> From:        Gaurav Taparia <gaurav.taparia at gmail.com> 
> To:        Jayson Navitsky <jnavitsky at gmail.com> 
> Cc:        outages at outages.org 
> Date:        11/07/2013 07:06 AM 
> Subject:        Re: [outages] Lightower/Sidera - NYC 
> Sent by:        "Outages" <outages-bounces at outages.org> 
> 
> 
> 
> Yes. Heavy packet loss on their circuits in NYC. 
> - Gaurav.
> 
> On Nov 7, 2013 5:28 PM, "Jayson Navitsky" <jnavitsky at gmail.com> wrote: 
> Anyone else seeing any issues in NYC with Lightower/Sidera?  Starting around 6:05AM (EST) we saw heavy packet loss across their network (from Sidera legacy) and some of our point to points bounce. The P to P's have some what stabilized (though we've seen a couple more bounces since then) the IP side of things have been pretty much unusable (we shut our session down.)  It also looks like their phone system is having a problem - calls into them seem to drop after trying to connect to the NOC - which I'm sure is pretty busy. 
> 
> -Jayson 
> 
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