[outages] IBM Cloud / NetworkLayer Outage

[Greg Dickinson]

Found this on Reddit as an initial RFO, so keep in mind the source (although r/sysadmin is usually pretty good):

“A 3rd party network provider was advertising routes which resulted in our WorldWide traffic becoming severely impeded. This led to IBM Cloud clients being unable to log-in to their accounts, greatly limited internet/DC connectivity and other significant network route related impacts. Network Specialists have made adjustments to route policies to restore network access, and alleviate the impacts. The overall incident lasted from 5:55pm - 9:30pm ET. We will be providing a fully detailed Customer Incident Report/Root Cause Analysis as soon as possible”

Greg Dickinson
Network Engineer

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From: Outages <outages-bounces at outages.org> On Behalf Of Jason Kuehl via Outages
Sent: Tuesday, June 9, 2020 8:38 PM
To: James Brown <jbrown at easypost.com>
Cc: outages at outages.org
Subject: Re: [outages] IBM Cloud / NetworkLayer Outage




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I can't wait for this post mortem.

On Tue, Jun 9, 2020 at 9:21 PM James Brown via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:
As of a few minutes ago, all US SoftLayer (IBM Cloud) locations look normal to me.

On Tue, Jun 9, 2020 at 5:27 PM James Brown <jbrown at easypost.com<mailto:jbrown at easypost.com>> wrote:
Just wanted to share updates:

I got through to someone at IBM who confirmed the level of chaos over there. It looks like they've started deploying some mitigations because I'm seeing packet loss drop off but latency is now awful for all US locations. It looks like IBM has failed over all of their peering to go through their European facilities because every return packet from every POP is coming from lon03.networklayer.com<http://secure-web.cisco.com/1ZCENVaw45JMEdCoXCwG0rvb1UUCeCpWh4Gtfftz2u_gZYgdQhoKwrBfewM4QrECWqHUjB3ntgfnOudlN7Txq8mYVsGWJWeXWg-v2cvwS_INwBf66XwGN6PMKDQHpa9-nztcpzjJKAL45c9ehKsPd3RmZsKBti3c78NtK4_5orSmMjjftj2O5ihZtM3DI39J1jzcHEJkQ4qn1RaZRZvtck6dmc6mHvWEK07J6n5lfEiaFtNTzbRMqYg5PRkS5mXxpZdjs13BLwOYthPbwpG2y9sxQhA4vTT6kJ0WTImFe8A_gFn1O_YWB9bnGM_p6egB-/http%3A%2F%2Flon03.networklayer.com> or ams02.networklayer.com<http://secure-web.cisco.com/11XtT4bESggqtqUrb-8NP8jSqmiZcXpSKONGPf8fLiEIvSGY8GXfJOQvPgNH2fin3Mf1oX1qtIrUEhzncE_p6bafeLZfwQNedalFA2ZzWGHl31bfPAPv2AZR6vyTjFMCcWz92HYy6YIl1zhiQebTrb_76Ea-AEzmUrontPsu-oMbxR1e7nrBlRL1dTA7t3blZO8P3p58WDvMLWgLkm-fwMGANaDJ16Pw8BEmKXJJ-fHjl_4kXPUHTptOJJ2tBu8JYCQDVILZauSUz7kHx_JyJDNQEv4x9MojMPj2lnajAHeRvPjmy7vFPJnybP1MU8vGw/http%3A%2F%2Fams02.networklayer.com> (via Telia).

On Tue, Jun 9, 2020 at 4:12 PM James Brown <jbrown at easypost.com<mailto:jbrown at easypost.com>> wrote:
It looks like IBM Cloud / SoftLayer / NetworkLayer is having a global outage since about 15:04 Pacific time affecting routing to AWS, Level 3 / CenturyLink, and a bunch of other providers. Has anyone been able to get more details?

--
James Brown
Network Engineer


--
James Brown
Engineer


--
James Brown
Engineer
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Sincerely,

Jason W Kuehl
Cell 920-419-8983
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