[VoiceOps] Extension Mobility Issues.
Justin Randall
jrandall at comwave.net
Wed Feb 17 09:33:21 EST 2010
Hello,
It would be a good idea to connect the phone into either a hub or a
switch with port mirroring capabilities and use a PC/laptop with a
sniffer (such as Wireshark/Ethereal) to see what traffic is
RX'ing/TX'ing to/from the device. Perhaps an ancillary function of the
phone is failing (DHCP, BOOTP, DNS, HTTP, etc.) which causes the hang.
Regards,
Justin Randall
_____
From: voiceops-bounces at voiceops.org
[mailto:voiceops-bounces at voiceops.org] On Behalf Of Victor Cappuccio
Sent: Tuesday, February 16, 2010 1:41 PM
To: voiceops at voiceops.org
Subject: [VoiceOps] Extension Mobility Issues.
Hello People / CUCME Experts,
This is my very first post to this list, so hello to everyone, and i
really hope to see if someone can suggest/recommend any troubleshooting
action plan in which several Cisco 7961 loaded with the latest SCCP
Firmware version (8.3(4) SR1) are displaying the Logging screen
indefinitely and stays there forever, when configured to work with
Extension Mobility, the same thing happens when trying to log out, the
phone displays logging out indefinitely. We have to exit out of the
screen on the 7961 phone to get back to the main screen.
This is a basic configuration that I have running on my device (IOS
Version 15.0(1)XA and Call Manager Express 8.0)
voice logout-profile 1
user tphone-phone password 1234
number 201 type normal
voice user-profile 2
pin 9999
user me password pass123
number 5 type cw-overlay
speed-dial 1 135 label Scott blf
ephone-dn 5 dual-line
number 301 no-reg primary
label 301
description PhoneA Analog
name PhoneA Analog
call-forward busy 341
call-forward noan 341 timeout 10
ephone-dn 10 dual-line
number 201 no-reg primary
label 201
description Phone Test
name Phone Test
call-forward busy 341
call-forward noan 341 timeout 10
ephone 5
device-security-mode none
mac-address ABCD.ABCD,ABCD
type 7961
logout-profile 1
telephony-service
url authentication
http://10.1.10.1/voiceview/authentication/authenticate.do
Is there any way to troubleshoot/debug what could be going on ??
Thanks a lot for your support and help!
Best Regards,
Victor.-
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