[VoiceOps] Extension Mobility Issues.

Justin Randall jrandall at comwave.net
Wed Feb 17 09:33:21 EST 2010



It would be a good idea to connect the phone into either a hub or a
switch with port mirroring capabilities and use a PC/laptop with a
sniffer (such as Wireshark/Ethereal) to see what traffic is
RX'ing/TX'ing to/from the device.  Perhaps an ancillary function of the
phone is failing (DHCP, BOOTP, DNS, HTTP, etc.) which causes the hang.




Justin Randall



From: voiceops-bounces at voiceops.org
[mailto:voiceops-bounces at voiceops.org] On Behalf Of Victor Cappuccio
Sent: Tuesday, February 16, 2010 1:41 PM
To: voiceops at voiceops.org
Subject: [VoiceOps] Extension Mobility Issues.


Hello People / CUCME Experts, 


This is my very first post to this list, so hello to everyone, and i
really hope to see if someone can suggest/recommend any troubleshooting
action plan in which several Cisco 7961 loaded with the latest SCCP
Firmware version (8.3(4) SR1) are displaying the Logging screen
indefinitely and stays there forever, when configured to work with
Extension Mobility, the same thing happens when trying to log out, the
phone displays logging out indefinitely.  We have to exit out of the
screen on the 7961 phone to get back to the main screen.


This is a basic configuration that I have running on my device  (IOS
Version 15.0(1)XA and Call Manager Express 8.0)


voice logout-profile 1

user tphone-phone password 1234

number 201 type normal


voice user-profile 2

pin 9999

user me password pass123

number 5 type cw-overlay

speed-dial 1 135 label Scott blf


ephone-dn 5 dual-line

number 301 no-reg primary

label 301

description PhoneA Analog

name PhoneA Analog

call-forward busy 341

call-forward noan 341 timeout 10


ephone-dn 10 dual-line

number 201 no-reg primary

label 201

description Phone Test

name Phone Test

call-forward busy 341

call-forward noan 341 timeout 10


ephone 5

device-security-mode none

mac-address ABCD.ABCD,ABCD

type 7961

logout-profile 1



url authentication


Is there any way to troubleshoot/debug what could be going on ??


Thanks a lot for your support and help!


Best Regards,



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