[VoiceOps] American Idol 800 Numbers

[Tim Jackson]

It sounds to me like any AT&T IVR... They never actually answer until a
human is on the other line... I think US Air, AA maybe, and DHL are all
examples of this..

This is the same stuff that causes AT&T IVR problems when you do SIP -> ISUP
and you're stuck in a 183 and the call times out...

We get thousands of calls at our tandem for American Idol...

On originating calls don't you bill carrier time, not connect time anyway,
so you'd still be getting paid for it? Or do I have that reversed?

--
Tim

On Wed, May 5, 2010 at 8:14 PM, <cololiberty at comcast.net> wrote:

> I can't speak for most other carriers, but from what I've found from
> personal experience is that most carriers will set up a "choke trunk group"
> to a ss7 TDM for the toll free routing.
>
> This choke group will probably only have 10 cic's associated with it and
> then set up a method of overflow for the inevitable excess.
>
> In previous call traces I have made during American idol times, I do not
> see an ACM coming back, mostly it's a ANM due to no ringing and immediate
> answer.
>
> Having delt with customers in the past with choke groups,  cell phones
> always seem to be able to complete calls to heavily dialed numbers in the
> past.
>
> It's usually an issue of the originating carriers capacity and not an issue
> of the terminating end's capacity.
>
> I would not say that american idol terminating end is "using resources" as
> we are being compensated from our customers for being able to place calls
> and the american idol numbers are compensated from american idol for opening
> and running the toll free numbers and the influx of calls.
>
>
>
> ----- Original Message -----
> From: "Carlos Alcantar" <carlos at race.com>
> To: "VoiceOps" <voiceops at voiceops.org>
> Sent: Wednesday, May 5, 2010 5:50:17 PM GMT -07:00 US/Canada Mountain
> Subject: [VoiceOps] American Idol 800 Numbers
>
>  So last night I was looking around our calls flowing thru our switch
> noticed a big spike in calls going to toll free numbers figured out it was
> American idol.  I started digging deeper and I noticed that none of these
> calls where getting a connected status back from American idol.  I did some
> random test to the different numbers and confirmed was never getting a
> connection status back.  I also went ahead and tested from an att / Verizon
> cell phones and in both cases the cell phone still saying calling while it
> was playing back the American idol msg.  so if I’m reading everything that I
> have collected correctly American idol is basically using our resources
> without having to compensate all the different carries for the calls.
> Anyone else seeing this?
>
>
>
>
>
> Carlos Alcantar
>
> Race Telecommunications, Inc.
>
> 101 Haskins Way
>
> South San Francisco, CA 94080
>
> P: 650.649.3550 x143
>
> F: 650.649.3551
>
> E: carlos *@* race.com
>
>
>
>
>
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