[VoiceOps] Business Intelligence Tool for Calling Pattern Analysis

[Scott Berkman]

Might want to look at http://transnexus.com/ although it's not exactly
targeted at the reporting, there is a lot of it there.

 

 

From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org]
On Behalf Of Keith LeClaire
Sent: Tuesday, February 19, 2013 2:00 PM
To: voiceops at voiceops.org
Subject: [VoiceOps] Business Intelligence Tool for Calling Pattern Analysis

 

We are looking for a system, either out of the box or custom solution, that
would allow us to dig deeper into our customers calling patterns and costs
down to the account level. Things like calls per hour, metrics on their
destinations, number of calls, length of calls, etc.

 

Just wondering what other people maybe be using to do this sort of analysis
and if there are any recommendations out there.

 

Thanks,

Keith

 

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