[VoiceOps] Key System Using Polycom VVX

Mark R Lindsey lindsey at e-c-group.com
Mon Aug 18 22:11:30 EDT 2014

Colton the OP used the term "fully supports Polycom VVX series of phones". Others  have mentioned SCA. To me, fully supporting the modern Polycom phones means:

	-- Shared Call Appearance

	-- Busy Lamp Field (presence monitoring)

	-- DND synchronization (so the call server and phone agree)

	-- Call Forwarding synchronization

	-- Agent signin/signout for ACD

	-- N-Way Conferencing (ad-hoc conferencing managed on the phone but mixed on elsewhere)

	-- Call recording (activated on the phone but recorded on a server elsewhere)

>>> mark at ecg.co +1-229-316-0013 http://ecg.co/lindsey

On Aug 18, 2014, at 18:11 , Adam Vocks <Adam.Vocks at cticomputers.com> wrote:

> Switchvox 5.8.5 supports VVX phones.
> http://www.digium.com/en/products/switchvox/support/switchvox-smb-585-release-notes
> We have a 150 user installation of switchvox 5.8.5 and vvx-410 phones.
> Adam
> From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Colton Conor
> Sent: Monday, August 18, 2014 4:59 PM
> To: voiceops at voiceops.org
> Subject: [VoiceOps] Key System Using Polycom VVX
> Can anyone recommend an onsite IP PBX that fully supports the Polycom VVX series of phones? When I say support I mean auto configure, do firmware updates, etc...I know most all IP PBX's will at least be able to use the VVX as a SIP extension. 
> The clients wants to emulate a key system. The IP PBX should support SIP trunks of course for connection to the PSTN. The client also wants the ability to use a local MoH source, paging, and other common key system features that hosted systems don't do very well.
> I was thinking switchvox, but they don't have phone feature packs for the VVX line only the older phones.
> Adtran has the 7060, but according to the latest release notes:
> ADTRAN branded VVX phones (model names ADTRAN VVX 300, ADTRAN VVX 310, ADTRAN
> VVX 400, ADTRAN VVX 410, ADTRAN VVX 500, and ADTRAN VVX 600) work with NetVanta
> 7000 series AOS release version R10.8.0 and beyond without requiring an additional license key purchase.
> The equivalent Polycom branded phones will not work with release R10.8..0. If you are currently using the
> equivalent Polycom branded phones with the NetVanta 7000 series, you will need to either remain on a
> pre-R10.8 release version or use the ADTRAN branded version of the VVX phones until a licensing
> mechanism can be added to allow the use of Polycom branded VVX models.
> Looks like that won't be a good option since the client already has regular Polycom VVX phones not the ones with Adtran's badge on them. 
> Any recommendations?
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