[VoiceOps] Broadsoft MoH

Colton Conor colton.conor at gmail.com
Thu Aug 21 17:13:51 EDT 2014

Basically I am looking for an ATA that has a line in port, and supported by
auto prov by Broadsoft DMS. If this ATA could also have a music server
built in where you could upload files and it could stream that back to the
Broadsoft that would be ideal. Seems like the Warp Plus will do the line in
stream back to the Broadsoft, but then doesn't have the ability to upload
songs and stream them back. Maybe the ATA I am asking for doesn't exist?

How are Broadsoft providers handling Music on hold today? Just one song at
a time?

On Thu, Aug 21, 2014 at 4:10 PM, Colton Conor <colton.conor at gmail.com>

> Yes, however this solution and API would also require direct access to the
> Broadsoft which we don't have.
> On Thu, Aug 21, 2014 at 12:22 PM, oliver <ohemming at gmail.com> wrote:
>> On Thu, Aug 21, 2014 at 11:54 AM, Colton Conor <colton.conor at gmail.com>
>> wrote:
>> > I agree with your statement. However, Broadsoft should make it easier
>> for
>> > clients to upload their own DRM free music. Multiple files, multiple
>> file
>> > formats, and looping. If they supported that instead of requiring an
>> > external ATA or system to do music on hold that would solve 90 percent
>> of
>> > the problems. Who really wants to login to the Broadsoft system and
>> change a
>> > song every day, week, or month? Its much easier to upload say 20 songs,
>> and
>> > have Broadsoft play them through them. Plus support current sound files
>> like
>> > .mp3. Yes, I know Broadsoft needs it in G711 ulaw for playback to the
>> PSTN.
>> > They should write a script to convert it for the user in the background.
>> Couldn't you upload a song and then rename it at the command line?
>> Repeat this x times and then use cron to switch between them with
>> symlinks pointing from the file Broadworks thinks is there?  A bit
>> kludgey but free.
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