[VoiceOps] Broadsoft MoH

[Matthew Crocker]

On Aug 21, 2014, at 5:13 PM, Colton Conor <colton.conor at gmail.com> wrote:

> Basically I am looking for an ATA that has a line in port, and supported by auto prov by Broadsoft DMS. If this ATA could also have a music server built in where you could upload files and it could stream that back to the Broadsoft that would be ideal. Seems like the Warp Plus will do the line in stream back to the Broadsoft, but then doesn't have the ability to upload songs and stream them back. Maybe the ATA I am asking for doesn't exist?
> 
> How are Broadsoft providers handling Music on hold today? Just one song at a time? 

99% of my customers use the canned MOH that comes with Broadworks.   I have 1 customer that uploads a song, it is horrible and entirely too loud but they like it.

> 
> 
> On Thu, Aug 21, 2014 at 4:10 PM, Colton Conor <colton.conor at gmail.com> wrote:
> Yes, however this solution and API would also require direct access to the Broadsoft which we don't have. 
> 
> 
> On Thu, Aug 21, 2014 at 12:22 PM, oliver <ohemming at gmail.com> wrote:
> On Thu, Aug 21, 2014 at 11:54 AM, Colton Conor <colton.conor at gmail.com> wrote:
> > I agree with your statement. However, Broadsoft should make it easier for
> > clients to upload their own DRM free music. Multiple files, multiple file
> > formats, and looping. If they supported that instead of requiring an
> > external ATA or system to do music on hold that would solve 90 percent of
> > the problems. Who really wants to login to the Broadsoft system and change a
> > song every day, week, or month? Its much easier to upload say 20 songs, and
> > have Broadsoft play them through them. Plus support current sound files like
> > .mp3. Yes, I know Broadsoft needs it in G711 ulaw for playback to the PSTN.
> > They should write a script to convert it for the user in the background.
> 
> Couldn't you upload a song and then rename it at the command line?
> Repeat this x times and then use cron to switch between them with
> symlinks pointing from the file Broadworks thinks is there?  A bit
> kludgey but free.
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