[VoiceOps] Broadsoft MoH

[Colton Conor]

"Yes, customers like MOH (and some other features). There are external
solutions for that and paging.  Whining is not going to get BSFT to change
anything unless you are the Product Manager at Verizon or Comcast. If it
did, the Cloud Comm Alliance would be ecstatic."

I agree with you. I am asking what these external solutions are. The only
one I know of to date is the one that I mentioned WARP Plus. There has to
be other devices out there that are certified by Broadsoft to be
an external source? Can someone with Broadsoft documentation look this up?


On Thu, Aug 21, 2014 at 4:45 PM, Peter Rad. <peter at 4isps.com> wrote:

> On 8/21/2014 5:10 PM, Colton Conor wrote:
>
>> Yes, however this solution and API would also require direct access to
>> the Broadsoft which we don't have.
>>
>>
>
> There is a lot of energy in this thread complaining about what you don't
> have - which is easy to do.
>
> Look at what you DO have:
>
> You saved $1 million capital expenditure by going white-label
> PLUS the payroll expense of at least 1 VoIP Engineer who can run the
> softswitch.
> PLUS you don't have to manage it or keep it running, the WL folks do.
>
> You gave up some control.  You don't have every fancy new feature. But you
> have 400 features to work with on a very stable platform that scales.
>
> Yes, customers like MOH (and some other features). There are external
> solutions for that and paging.  Whining is not going to get BSFT to change
> anything unless you are the Product Manager at Verizon or Comcast. If it
> did, the Cloud Comm Alliance would be ecstatic.
>
> One issue is that not all premise solutions can be ported to the cloud.
> But that is kind of the point, right?
>
> Cloud forces changes in business behavior to make the business more
> efficient, flexible, remote, etc.
>
> But primarily cloud is sold as a replacement for the current (usually
> premise based) solution. That is setting yourself up for failure.
>
> Yes, it is difficult to get 20+ year employees to switch gears, but guess
> what? They are doing it anyway because Polycom phones don't look a thing
> like their previous phone.
>
> If you trained them in doing things through the portal or app or how the
> new behavior is different but presents an opportunity to do something new
> or better, you would lower churn and have a raving fan.  Instead it is all
> about how the softswitch (doesn't matter which brand) won't do exactly what
> the Switchvox or key system used to do.
>
> Win8 is different in many ways from Win7.
> Cars didn't always come with seatbelts.
> There is more computing power and memory in my smartphone than there was
> in the IBM 3033 that I used in college.
> Things change.
>
> Help your customers by managing not just their technology, but their
> expectations.
>
> Not everyone is a good fit for hosted PBX. Some people will be happier
> with a box and a SIP trunk.
>
> </rant>
>
> Regards,
>
> Peter @ RAD-INFO INC
>
>
>
>
>
>
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