[VoiceOps] New reg: FCC-13-135

Andrew Melton amelton at gmail.com
Sun Jan 5 19:19:37 EST 2014

Are you playing a tone today prior to ring back?  Other than off-hook comfort noise, what else is there that would reassure the caller?

On Sun, Jan 5, 2014 at 3:58 PM, Frank Bulk <frnkblk at iname.com> wrote:

> If PDD is *that* long, it's too long.
> Frank
> -----Original Message-----
> From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Peter
> Beckman
> Sent: Saturday, January 04, 2014 8:04 PM
> To: Hiers, David
> Cc: voiceops at voiceops.org
> Subject: Re: [VoiceOps] New reg: FCC-13-135
> It makes me wonder if there is a forgotten about tone that should be played
> while things are occurring but not ringing. Silence just makes me think
> something is wrong, and if ringing is illegal, what do we play to indicate
> to the caller that "Hey, we're working here, we know what you dialed, and
> we're trying to make it happen, but it isn't getting through yet, hold on."
> Who knows if there is a standards-based tone or sound you play to indicate
> progress but not completion to ringing?
> Beckman
> On Thu, 2 Jan 2014, Hiers, David wrote:
>> Where are you folks at regarding the reporting requirements and
>> prohibition on "false audible ringing" in this new reg?
> ---------------------------------------------------------------------------
> Peter Beckman                                                  Internet Guy
> beckman at angryox.com                                 http://www.angryox.com/
> ---------------------------------------------------------------------------
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