[VoiceOps] New reg: FCC-13-135

[Frank Bulk]

We are not playing any extra tones.  Completing the call in a timely fashion reassures the caller.

 

Frank

 

From: Andrew Melton [mailto:amelton at gmail.com] 
Sent: Sunday, January 05, 2014 6:20 PM
To: Frank Bulk
Cc: voiceops at voiceops.org; Peter Beckman
Subject: Re: [VoiceOps] New reg: FCC-13-135

 

Are you playing a tone today prior to ring back?  Other than off-hook comfort noise, what else is there that would reassure the caller?  

 

 

On Sun, Jan 5, 2014 at 3:58 PM, Frank Bulk <frnkblk at iname.com <mailto:frnkblk at iname.com> > wrote:

If PDD is *that* long, it's too long. 

Frank 

-----Original Message----- 
From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Peter 
Beckman 
Sent: Saturday, January 04, 2014 8:04 PM 
To: Hiers, David 
Cc: voiceops at voiceops.org <mailto:voiceops at voiceops.org>  
Subject: Re: [VoiceOps] New reg: FCC-13-135 

It makes me wonder if there is a forgotten about tone that should be played 
while things are occurring but not ringing. Silence just makes me think 
something is wrong, and if ringing is illegal, what do we play to indicate 
to the caller that "Hey, we're working here, we know what you dialed, and 
we're trying to make it happen, but it isn't getting through yet, hold on." 

Who knows if there is a standards-based tone or sound you play to indicate 
progress but not completion to ringing? 

Beckman 

On Thu, 2 Jan 2014, Hiers, David wrote: 

> Where are you folks at regarding the reporting requirements and 
> prohibition on "false audible ringing" in this new reg? 

--------------------------------------------------------------------------- 
Peter Beckman Internet Guy 
beckman at angryox.com <mailto:beckman at angryox.com>  http://www.angryox.com/ 
--------------------------------------------------------------------------- 

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