[VoiceOps] Vitleity alternatives

[Anthony Orlando]

Nice Nathan. You just jinxed yourself and them. :)

Sent from my iPhone

> On Sep 8, 2016, at 6:55 PM, Nathan Anderson <nathana at fsr.com> wrote:
> 
> Though we had a rough time a few months back when they were under DDoS, and were nearly forced to jump ship as a result (see some of my own posts to this group earlier this year), VoIP Innovations has proven to be rock-solid ever since...it really seems like they managed to lick the problem, and in the process added a bunch of new protections and redundancy that *knock on wood* has made a huge difference.  Although I have a couple of minor quibbles about some of their procedures, their ports department has always been responsive, and I have to say that I really appreciated how they went out of their way to make time and reach out to provide us with updates in the middle of the crisis; this was true with how they handled their customers broadly, but even more appreciated was the specific one-on-one communication and attention we got, even though we are a small fish.
>  
> -- Nathan
>  
> From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Oren Yehezkely
> Sent: Thursday, September 08, 2016 4:30 PM
> To: voiceops at voiceops.org
> Subject: [VoiceOps] Vitleity alternatives
>  
> Hello,
>  
> We have been using Vitelity in the last two years, a few months after they were acquired by Onvoy.
>  
> In the last months we see a deterioration in the quality of their service. Port requests we submit take weeks to complete, when we ask for an update they try to sell us the expedited service for $75!!
>  
> It also seems that they have a big problem with staff as we see a big turnover with the people we deal with.
>  
> Their portal may have been the state of the art years ago, now it feels like it is from the middle ages.
>  
> Looks like Onvoy is busy spending money on acquisitions, but would not let them provide good customer service.
>  
> Would be happy to hear if you can recommend any alternatives.
>  
> Thanks!
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