[VoiceOps] How do you update/manage your notification contacts?

[Ryan Delgrosso]

I still think a status page is the answer.

Opt all new customers in. Most solutions have opt-out links in the 
emails. The rest as they say should solve itself.

Most status systems can support twitter outputs for the presidentially 
inclined....though these days maybe snapchat is a a better notification 
medium to reach young hip sysadmins, and have your outages be forgotten 
about in 15 min.


On 6/1/2017 2:51 PM, Carlos Alvarez wrote:
> Well, that's really the question.  I assume others are doing it with 
> some success and could tell me what they do. Perhaps just an e-mail 
> twice a year to all the contacts asking them to update themselves.  
> These are customers who can respond to e-mails and click links, but 
> they aren't using RSS, guaranteed, and may not be using Twitter and 
> the like.  Slack? Not a chance.  The only universal thing would be 
> e-mail.
>
> Also if we were hitting them with daily messages, such things would 
> make sense.  But nobody wants to monitor some channel for a message 
> every other month.
>
>
>
> On Thu, Jun 1, 2017 at 2:48 PM, Alex Balashov 
> <abalashov at evaristesys.com <mailto:abalashov at evaristesys.com>> wrote:
>
>     So, if the customers aren't technically adept or very prudent, how
>     are you going to get them to self-maintain a list of key contacts?
>     Or did I misunderstand the goal?
>
>     -- Alex
>
>     --
>     Principal, Evariste Systems LLC (www.evaristesys.com
>     <http://www.evaristesys.com>)
>
>     Sent from my Google Nexus.
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