[VoiceOps] Hotel Phone System

[Nate Burke]

We're getting ready to provide VoIP Lines to a hotel (to go into an 
existing PBX)  They have a Mitel system as well.  The Feed lines to the 
Mitel are just POTS lines (started as straight POTS, now POTS out of a 
FlexT1), so I can't imagine there is anything special about 911 other 
than providing the hotel address.  I'm guessing that the Mitel must do a 
ringback or notification to the front desk on a 911 call, but we are not 
involved in the PBX at all.  The Pool Phone, and Elevator Phone both 
just ring the front desk on off-hook.



On 4/3/2019 8:20 AM, Colton Conor wrote:
> Carlos,
>
> I did not know about these specific hotel 911 rules, so thank you for 
> letting me know. Has anyone actually provided service to hotels, and 
> can comment on this?
>
> We have provided analog lines to a hotel, but then another vendor came 
> in and put in what looked like an old school Mitel system. They didn't 
> request anything fancy as far as e911 from us just the regular.
>
>
>
> On Mon, Apr 1, 2019 at 9:00 PM Carlos Alvarez <caalvarez at gmail.com 
> <mailto:caalvarez at gmail.com>> wrote:
>
>     You might already know, but there are a number of specific
>     requirements for 911 calls from hotels, and lots of liability
>     risk.  You will have to make sure you are compliant, and write up
>     documents showing how you will maintain compliance.  I'm not an
>     expert on this by any means because we just don't do hotel service
>     at all.  During a recent 911 training, the presenter just
>     referenced hotel challenges a few times but didn't go into it
>     since we don't work with that industry.  One comment I remembered
>     is notifying the front desk and security/facilities team in "some
>     reliable way" which he didn't expound on.
>
>
>     On Sat, Mar 30, 2019 at 7:14 AM Colton Conor
>     <colton.conor at gmail.com <mailto:colton.conor at gmail.com>> wrote:
>
>         Anyone have recommendations on brands and models to deploy for
>         a hotel? We use Broadsoft as our voip switch, but the though
>         of using standard licenses for a 100 room hotel would be
>         expensive in monthly license cost alone. Hotel only wants 10
>         phone lines, so we are thinking about providing an onsite PBX
>         with 10 SIP trunks as the input.
>
>
>
>
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