[VoiceOps] Hotel Phone System

Carlos Alvarez caalvarez at gmail.com
Wed Apr 3 15:28:39 EDT 2019

The problem here is defining "service provider."  Again in my 911 training
he kept saying things like "this isn't up to the service provider, but has
to be done by the customer's system."  Well sure, but in a hosted
environment, we are the customer's system, and it is our problem.  I
believe that Colton is looking at being a hosted PBX to the hotel.  This
means he will need to do all of the compliance stuff in whatever system he

I also recently had training for the 3CX platform, and several other
providers there solved the hotel 911 problem with various email
notifications to pagers and things like that.  Oh, and there is some
expectation for redundancy, battery backups, and the like.  What if a fire
takes out the power and the 90 year old disabled woman in her room can't
call for help?  Also the hotel 911 problem is very similar to campus 911
requirements for notification and being very location-specific.  IE, every
room has to have a 911 location and callback number.

Speaking of all that, if I were doing a hotel, I'd strongly consider 3CX in
a VM for their service PBX.  We could probably do such a thing in two days
after working out templates and such, then the hotel can self-manage a lot
of details.

On Wed, Apr 3, 2019 at 6:57 AM Nate Burke <nate at blastcomm.com> wrote:

> We're getting ready to provide VoIP Lines to a hotel (to go into an
> existing PBX)  They have a Mitel system as well.  The Feed lines to the
> Mitel are just POTS lines (started as straight POTS, now POTS out of a
> FlexT1), so I can't imagine there is anything special about 911 other than
> providing the hotel address.  I'm guessing that the Mitel must do a
> ringback or notification to the front desk on a 911 call, but we are not
> involved in the PBX at all.  The Pool Phone, and Elevator Phone both just
> ring the front desk on off-hook.
> On 4/3/2019 8:20 AM, Colton Conor wrote:
> Carlos,
> I did not know about these specific hotel 911 rules, so thank you for
> letting me know. Has anyone actually provided service to hotels, and can
> comment on this?
> We have provided analog lines to a hotel, but then another vendor came in
> and put in what looked like an old school Mitel system. They didn't request
> anything fancy as far as e911 from us just the regular.
> On Mon, Apr 1, 2019 at 9:00 PM Carlos Alvarez <caalvarez at gmail.com> wrote:
>> You might already know, but there are a number of specific requirements
>> for 911 calls from hotels, and lots of liability risk.  You will have to
>> make sure you are compliant, and write up documents showing how you will
>> maintain compliance.  I'm not an expert on this by any means because we
>> just don't do hotel service at all.  During a recent 911 training, the
>> presenter just referenced hotel challenges a few times but didn't go into
>> it since we don't work with that industry.  One comment I remembered is
>> notifying the front desk and security/facilities team in "some reliable
>> way" which he didn't expound on.
>> On Sat, Mar 30, 2019 at 7:14 AM Colton Conor <colton.conor at gmail.com>
>> wrote:
>>> Anyone have recommendations on brands and models to deploy for a hotel?
>>> We use Broadsoft as our voip switch, but the though of using standard
>>> licenses for a 100 room hotel would be expensive in monthly license cost
>>> alone. Hotel only wants 10 phone lines, so we are thinking about providing
>>> an onsite PBX with 10 SIP trunks as the input.
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