[VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide hotline.

[Ryan Delgrosso]

So much this. The more permissive the dialplan, the fewer time-wasting 
tickets you field.

On 7/19/2020 10:44 AM, Carlos Alvarez wrote:
> We do very permissive dialing.  Handsets have a default area code, so 
> they can do 7 digit dialing if they want.  We used to accept a 9+ but 
> not require it, but about ten years ago dropped that.  Funnily enough, 
> the only problem was a support ticket 1-2 years ago from a long-time 
> customer, with one employee who couldn't dial out.  She suddenly woke 
> up one Monday forgetting that we dropped the 9+ ten years ago!  1+ or 
> ten digits is fine for us also.  The phone timeouts are set pretty low 
> so it works fine, and we only get a small number of accidental short 
> dials because of it.
>
> The 9+ dialing seemed to be causing some 911 misdials, which is why we 
> removed it as allowable.  And that definitely helped.  BUT...we still 
> process 9911 as a 911 call, it's just that people not having to 
> regularly dial the 9 first has helped stop accidental calls.
>
> We block 411.  It's 2020.
>
>
> On Sun, Jul 19, 2020 at 9:49 AM Mike Johnston <mjohnston at wiktel.com 
> <mailto:mjohnston at wiktel.com>> wrote:
>
>     On 2020-07-19 11:21, Ryan Delgrosso wrote:
>     > if there is any pre-9 dialing going on, i just add a 8 digit and 11
>     > digit check for leading 9s and drop them at ingress and then
>     both use
>     > cases are gracefully managed.
>
>     Sounds like a form of permissive dialing.  Jam digits in, your
>     translations will sort it out.  I like it!
>
>     So for example, if I dialed an 8-digit string starting with a 9,
>     such as...
>     9-555-2222
>     ...it would strip the 9 and send it out as...
>     555-2222
>     ...?
>
>     And if I dialed an 11-digit string starting with a 9, such as...
>     9-619-555-2222
>     ...again, it would strip the 9 and send it out as...
>     619-555-2222
>     ...?
>
>     Do you have issues with timeouts, though?  Especially in the
>     7/8-digit
>     case?  However, this new 988 order will require many areas to
>     convert to
>     10-digit dialing (including mine), which may make that irrelivent.
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