[VoiceOps] False 911 calls and old abandoned DID

[Kent Adams]

If the only thing tying them to the number is the CNAM, just go update the
CNAM maliciously to Qwest?

On Thu, Jan 21, 2021 at 3:01 PM Carlos Alvarez <caalvarez at gmail.com> wrote:

> We have a customer who has received two calls from the police because
> "they" called 911, but they did not.  The CLID shown is NOT one of theirs,
> but they think it might have been theirs many years ago.  The CNAM on that
> number is their company name.  Nobody answers the number, and it's with
> Qwest.  Our logs show no calls to 911 from them.
>
> Any advice on this?  It's just two calls at this point, just this week.
> They've been our customer for over five years, and this number has never
> been on our system.
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-- 
Kent Adams
Vice President of NextGen Network Operations and Development
BCM One NextGen Communications Group
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