[VoiceOps] Ray Baum's act and all-softphone deployments

[Brandon Svec]

Yeah, the intersection of the law and voice technology is interesting..

Even though RC does allow end users to update their location relatively
easily, I notice they still have this disclaimer that makes it near
pointless-

"It may take up to several hours for the address update to take effect"

I am not a lawyer, but it seems to me if your TOS says something like, "you
need to tell us in writing where you are if there is to be any chance of us
routing your 911 call to the right place." that should be defensible.  What
other option is there?

Someday I could imagine voip providers held to the same or similar standard
of mobile providers.  Some political will and technology improvement could
make it feasible in the future for a softphone on any device with location
services to share that info for e911 purposes.


*Brandon *


On Mon, Sep 27, 2021 at 12:01 PM Carlos Alvarez <caalvarez at gmail.com> wrote:

> We don't have a web portal for customers to do this, so it probably can't
> be our position.  We do have a ToS that says customers have to notify us by
> email or support ticket if they move.  I don't believe anyone ever has.  I
> wonder if that could still apply.
>
> Separately, I find this ridiculous.  WTF?  Can't use Wi-Fi for calls?
> with respect to only the RingCentral Mobile Application, if you do not
> have mobile service, as the RingCentral Mobile Application cannot send
> emergency calls over Wi-Fi access
>
>
> On Mon, Sep 27, 2021 at 11:47 AM Brandon Svec <bsvec at teamonesolutions.com>
> wrote:
>
>> I *think* this sums it up.  RingCentral is big if not the biggest and I
>> say that only because they undoubtably have a large legal team and got this
>> right.  They basically have a disclaimer that makes it the responsibility
>> of the end user or customer administrator to update their location whenever
>> they move around.  Silly, I know.. but I think this is a defensible
>> position to take legally.
>>
>>
>> https://www.ringcentral.com/legal/last-update-October-15-2019/emergency-services.html#ring-promo-202103
>> *Brandon *
>>
>>
>> On Mon, Sep 27, 2021 at 11:37 AM Carlos Alvarez <caalvarez at gmail.com>
>> wrote:
>>
>>> I just had a call with Bandwidth about using their Dynamic Location
>>> Routing product to fill in the very specific location info required by this
>>> act.  However, I asked them a question he said had never been asked; what
>>> are we to do with permanently mobile (all softphone) companies.  I can't
>>> believe that in 2021, people are still insisting on physical phones all the
>>> time.  I've get several soft-only customers, or maybe a physical phone for
>>> a couple of receptionist type people.  Some have offices that they almost
>>> never use.
>>>
>>> So...what are the rest of you doing with this?
>>>
>>> I thought there was a legal option to say "don't use your mobile
>>> softphone" but maybe not?
>>>
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