[VoiceOps] Spike in customers numbers showing SPAM?

[Todd Wolf]

I would first ask them what they changed and if they will fix it.. I am moving a bunch to a couple other providers, Flow route and intellequant for example

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Todd Wolf



On Feb 1, 2024, at 3:47 PM, Carlos Alvarez via VoiceOps <voiceops at voiceops.org> wrote:


Well that is ultra crappy.  I checked a couple of the problem numbers and some were showing blocked CNAM.  Now, we never do this as a policy, but I figured somehow we screwed those up.  Guess not.  I wonder what they’d charge us if I just submit an update for all numbers.


On Feb 1, 2024 at 1:45:10 PM, Todd Wolf <twolf at wolftechgroup.com<mailto:twolf at wolftechgroup.com>> wrote:
apparently they have started using a different ULC that has impacted CNAM settings....we had hundreds of numbers that we needed to manual submit new CNAM settings with them because it made them start to show as "Bandwidth" or Private and our customers where getting there outgoing calls flagged as potential spam by the party they were calling.


<Outlook-d1td3mcg>



________________________________
From: VoiceOps <voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>> on behalf of Carlos Alvarez via VoiceOps <voiceops at voiceops.org<mailto:voiceops at voiceops.org>>
Sent: Thursday, February 1, 2024 3:16 PM
To: VoiceOps <voiceops at voiceops.org<mailto:voiceops at voiceops.org>>
Subject: Re: [VoiceOps] Spike in customers numbers showing SPAM?

I just looked up the last few customer reports of this, and all of them are Bandwidth numbers.


On Feb 1, 2024 at 12:05:25 PM, Todd Wolf <twolf at wolftechgroup.com<mailto:twolf at wolftechgroup.com>> wrote:
This has affected TNs we use Bandwidth for and apparently they have changed how certain LATA are sourced for CNAM which caused them to present as “Bandwidth” so people were reporting as SPAM.. I was told it affected There have been changes with DIDs in LATAs 973 (Palm Springs, CA), 342 (Marquette, MI), and 120 (Portland, ME) Rate Centers.
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Todd Wolf

Wolf Technology Group



On Feb 1, 2024, at 2:01 PM, Adam Miller via VoiceOps <voiceops at voiceops.org<mailto:voiceops at voiceops.org>> wrote:


We have seen it as well, primarily with Verizon.

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Adam Miller
SimSIP, LLC
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From: VoiceOps <voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>> on behalf of Carlos Alvarez via VoiceOps <voiceops at voiceops.org<mailto:voiceops at voiceops.org>>
Sent: Thursday, February 1, 2024 12:39:25 PM
To: VoiceOps <voiceops at voiceops.org<mailto:voiceops at voiceops.org>>
Subject: Re: [VoiceOps] Spike in customers numbers showing SPAM?

Caution: This email originated from outside SimSIP, LLC. Do not click links or open attachments unless you recognize the sender and know the content is safe. If this is a phishing email, please delete the message.

We’ve had more reports of this than usual, suddenly.  For us it feels more related to T-Mobile, but I haven’t carefully tracked it.


On Feb 1, 2024 at 10:57:27 AM, Christopher Aloi via VoiceOps <voiceops at voiceops.org<mailto:voiceops at voiceops.org>> wrote:
Hey All,

Anyone else seeing a spike in customers reporting their numbers are showing as SPAM?  I have a number of customers who popped up over the last seven days with this problem.  I am also hearing some of our internal numbers are coming up this way.  It seems a lot of these calls are ending with Verizon Wireless.  My calls all have A level attestation.  I am in Upstate NY and most of these calls are as well.  I have directed customers to the free caller registry in the past, but this sudden spike feels alarming.

Chris



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